item not as described ebay return shipping

If you offered free shipping, you'll need to refund the buyer the full amount of the item. It was an auction that I won. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. How to set up a return policy - eBay Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Escalate to eBay if you don't reach a resolution within 3 business days. Required fields are marked *. If you are scared to start eBay because of the fear of returns, dont be. Whether you need to accept the return depends on their reason for opening the return. For more information, see our Condition of returned items policy. 09:32 AM If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If they are rude or threatening to you, do not retaliate. If we're asked to step in to help, we may ask the buyer to return the item to you. See our page on. Copyright 1995-2023 eBay Inc. All Rights Reserved. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. In some cases, your response options may differ. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. I have learned that none of my items are shipped without insurance. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. You can also open your Returns dashboard and select View return details from beside the item. I cant make the buyer read it! Take a front, back, side, and inside view of your item. Add a message to the buyer explaining why the refund wasn't full. A buyer insists the item was not as described in order to force a return. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. You are describing the old rules the rules changed a few months ago. You do not have to offer returns or refunds on your items either. How you request the return depends on how you bought them. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. If you choose to use your own carrier, we recommend using a tracked service. That is assuming the item is truly Not as Described. For more details, please see our Condition of returned items policy. Being faced with a return request can be very intimidating. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. By having insurance, the buyer got his money back and I was still paid for my item. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Tip If you've sold on ebay long enough you've had this happen. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" There are several ways you can send an item back to the seller. Choose the item above to start resolving a return. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. You won't be able to re-open the request once it's closed. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. However, it does happen and when it does, I have to deal with it as best as I can. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. 11:35 AM. If it is a lame reason (and sometimes it is! I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. 01-08-2020 Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . You dont need a special printer or self-adhesive labels when printing return shipping labels. Copyright 1995-2023 eBay Inc. All Rights Reserved. When a buyer opens a return request the funds related to the sale may be put on hold. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. This will get them to move the decision in my favor and pay out the damage coverage. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. The buyer is responsible for return postage costs. You are sure the item wa. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If the seller wont cover the cost, let us know by asking eBay to step in. So the buyer gets 6.50 from eBay. Its always good to see where eBay stands with the case before you contact the buyer back. The seller covers the cost of the return. I have reported the buyers, but I still have all 12 returns counting against me. Open a case and try to work things out with the seller. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Read theSeller protections policyto find out how to qualify to issue partial refunds. You can even notate it in your description when you list anything that might be wrong with the item. 01-08-2020 2. There are several ways you can send an item back to the seller. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. To the OP- the great thing is, you are selling items without much competition, apples to apples. 1. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Adding these each time has saved me many times when buyers have tried to get me to accept a return. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Offer customers 30 day refund policy because EBay is always going to side with customers. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. There is a big reason for this. You do not have to be in a hurry when you receive the item to refund them. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Copyright 1995-2023 eBay Inc. All Rights Reserved. That does not mean that you will automatically have to accept a return and refund their money if you get a request. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. How long should I give a seller to fix the problem before I contact eBay? It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Many buyers only make purchases from sellers that offer a returns policy. Refund the buyer and get the item back. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Ready to start making a good side income from flipping? So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Research your model before purchasing this because there will be no returns for buying the wrong item. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. .. in essence. See our page on, Would you like us to help with an open return request? Another measure to cover yourself in the rare instance you get a return request. You can always report the buyer later for misusing the MBG. And this is my fault? What if an eBay buyer damaged an item and wants a refund? PDF Seller Protections: We Have Your Back. - eBay Inc Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. How to Win at eBay: Returns - Ken Rockwell Why was my refund less than the amount I paid? If, after a few days, youre not happy with the sellers resolution, were here to help. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. It may only be used to recoup losses when an item is returned used or damaged. eBay Exporter of the Year was a great success! I'd really like another option. Select your reason for the return and enter a comment about why you're returning it. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Disclaimer. Choose Print label. EBay gives you the opportunity to add 12 photos to your listing. Youll receive the return shipping label credit on your monthly invoice. Read the complete details about the eBay Money Back Guarantee. You can also check the progress of your return request at any time. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Why didn't you check the size before ordering? Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. The eBay Money Back Guarantee is not a product warranty. If, after a few days, youre not happy with the sellers resolution, were here to help. moment, Oh, Ship! In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. In the rare instance, this can happen. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Buyers abusing "not as described" to force refund - PayPal Community The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. They will just accept that they are not covered and walk away. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. This is how it is and one of the risks of doing business on eBay. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. However, we're here to help. Its very, very important to take photographs for your records both using freight and Fedex and UPS. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Solved: How to deal with "Item not as described" returns t - The Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. This was one of those times I was pretty happy I had taken photographs while I was packing it. 3. eBay will review your case and get back to you within 48 hours. See ourpartial refund guidelines. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. International shipment of items may be subject to customs processing and additional charges. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Never received the item and i contacted ebay and seller and no response. Returns cannot be closed at the request of a seller. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. You'll receive the return shipping label credit on your monthly invoice. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. nirE troP ,naM fo elsI. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. eBay gives this MBG for Australian and International buyers, however . - edited Enter the amount you wish to offer the buyer. Your order guaranteed or your money refunded - eBay When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The eBay Money Back Guarantee is not a product warranty. Say something like: There is a scratch on the back, please see photo #9 for details. Refund the buyer, the buyer keeps the item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I find that if an item sells once, it will again. If the problem is small, I take advantage of the eBay partial refund policy. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. I have been selling on eBay for 23 years and I do not accept returns and never have. Covers your purchase price plus original shipping on virtually all items. In this case, I just try to do damage control. But they don't have to disrupt your businessor your profits. Tip If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. eBay Money Back Guarantee policy, Welcome to the Selling board! This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. I used to send out many of my items without insurance! View cart for details. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. It covers purchases paid with PayPal and most other electronic payment methods. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Return an item for a refund | eBay eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Just go to the ResolutionCenter and let us know. After contacting the seller, it's up to you whether you want eBay to step in. Thats the great thing about implementing these tips. Having an accurate listing description is so important, especially if you are selling used items like I am. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Once you request a return, the seller should get back to you within 3 business days. Need an update on an open return request? If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Tip If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. (oh and that happened b.c ppl would send it back stating wrong size). I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. It sucks , but ebay says its your fault and buyers can return for an reason. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. I will fight for them to cover my packages. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. My desire is that they get more than they are expecting! This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Item not as described but seller refuses to refund - eBay Purchase shipping insurance for your items Its well worth the money! I try to get them to give me the reason for the return. Some business equipment categories that may be covered by the. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. I sent him a message apologizing and requesting more information and photographs of the damage. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Since last Fall, a Top Rated Seller does not need proof. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Learn more about our Condition of returns policy. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Print an eBay return label Tip If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. But it is. Here you can discuss all things shipping with other members. See the table below for guidance on issuing a partial refund. Some people think private sellers have to accept returns and this is just not the case. Learn more about our Condition of returns policy. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Not to do partial returns You can choose whether to accept returns if a buyer changes their mind about a purchase. This is obviously not how I shipped it out and was damaged in shipping. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. What Do You Do? You can choose to add a message to the buyer. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. 'Sitting duck' eBay sellers take a stand against the scammers itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Ebay Seller Refund for Ebay Product Not as Described Issue Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. You can go to the Resolution Center and contact the seller. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the buyer is responsible, choose your return address from the dropdown menu. So would all sellers. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I also had a listing that was marked as parts only returned as defective?