I was then asked to sit in an isolated area, which was not a problem. Located in the main lobby of Russell Medical. Read about our approach to external linking. Call our main line for general inquiries. At least one standard in this area was not being met when we inspected the service and 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical financial benefits and cost savings for hospitals, and often for patients too. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published I recently came into hospital on the day surgery unit for a SLNB and biopsy. 15 March 2011, In These send information about how our site is used to a service called Google Analytics. Care records were not always written and managed in a way that kept patients safe. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. I was treated with so much dignity and respect that I left feeling supported and cared for. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. 27 July 2018. the service is performing exceptionally well. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. the service is performing badly and we've taken enforcement action against the provider of the service. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. In fact, we're the only hospital in Broward WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Staff were not always using clinical judgement alongside NEWS scoring criteria. Learn more. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. The emergency department (A&E) is busy and overstretched. We have shared your kind comments with the team who will be pleased to learn of them. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Russells Hall Hospital 3 years ago. AEC was well run and escalated patients that they couldnt manage. With his familys legacy gift, this vision will become a reality, said Peace. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. The hospital trust said concerns related to Mitie's offices. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. Good Stourbridge, Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. [Very happy with 'Treatment'] It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. (Purple), High WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Staff were still not always using clinical judgement alongside NEWS scoring criteria. NX West Midlands. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. There were no clear criteria for patients that could be put into the fit to sit areas of the department. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Wed also like to use analytics cookies. I'm OK with analytics cookies. The improvements required by the trust were within the grasp of the trust and its leaders. During 19/20 there were three CQUINs for SDEC. We rated it them as requires improvement because: Published We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Tell us what was good and what could be improved, say thanks or call for change Patient Experience Team. DY1 2HQ, Posted via ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well The ED sees approximately 97,000 patients per annum. "We are working closely with HSE in relation to this matter.". We spoke with 44 people who were using the service or their relatives. Some improvement in patient flow through the ambulance triage assessment area were seen. Only a small proportion relates to the emergency department itself. WebFind a Physician or Specialty. Patient Experience Team. There are a number of areas of good practice in the trust, which should be encouraged. AEU Department Our rating of caring was good overall. Also thank you to the lovely staff of russells hall A&E. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. A fantastic level of care was provided for my daughter while here. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. They really invested time in me and understanding me. The trust employs around 4,147 whole time equivalent staff (WTE). WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. The Use of CT Coronary Angiography and CT Fractional Flow Most staff were complimentary and shared examples of how they were supported by their managers and teams. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. 18 April 2018. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Review titled Russells Hall Hospital Replied on 16 May 2022. Russells Hall Hospital Suspended ratings are being reviewed by us and will be published soon. Suspended ratings are being reviewed by us and will be published soon. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Any other browser may experience partial or no support. This is the major ED in the area and serves the population of Dudley and surrounding areas. I visited out of hours yesterday after phoning 111 and being advised to. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Staff provided emotional support to patients to minimise their distress. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Patient Experience Team. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. By choosing well, you will help to reduce the burden on essential emergency services. Our hospital brings together high-tech state-of-the-art technology for improved Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. 3136/3139) Vikki Thompson, AMU (ext. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Requires improvement Rowley Regis, The diagnostics service was not up to date with the most recent ionising radiation regulations. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. The BBC is not responsible for the content of external sites. Family donates $25M for senior facility expansion at Russell Thank you for taking the time to tell us about your experience at our hospital and rate our services We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. The Trust also provides community services for adults (including sexual health) and End of Life Care. They said the symptoms indicated COVID. A&E/AEC | Care Opinion We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. aec russells hall hospital There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. They suggested I phoned 111. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Any other browser may experience partial or no support. We are currently in the Yellow category for Visitor Risk Level. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Russells Hall Hospital All the best and take care, Share your experiences of UK health and care services, Default A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. They didnt look to see what information had been recorded but asked what my symptoms were. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. All inspections: Russells Hall Hospital - Care Quality 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Published The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Staff were really lovely. - we'll pass your stories to the people in health and social care who can make a difference. [Very happy with 'Staff attitude'] The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. 6 September 2018. Russells Hall Hospital WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. B71 4HJ. There are six bands within the monitoring system so this Trust had a relatively lower risk. We saw that a number of improvements had been made to the diet and fluids that people received. or call us on 0845 113 0012, Response from Some patients with suspected sepsis were still not being identified or managed appropriately. Your information helps us decide when, where and what to inspect. 28 March 2013. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. We carried out an out of hours, unannounced, focussed inspection. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. You canread more about our cookies before you choose. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. You can register to join the FutureNHS Collaboration Platform workspacehere. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Address We are centrally It is great to hear that you received excellent care and treatment in Maternity Department. Russian minister laughed at for Ukraine war claims. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. It is great to hear that you received excellent care and treatment in AMU and Ward A2. All rights reserved. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! I was induced after the consultant identified a large amount of fluid around my baby. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Patient Experience Team. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. About: Staff cared for patients with compassion however, patient dignity was sometimes compromised. ADVERTISEMENT: Services or products are not endorsed by the Trust. Pensnett Road, Dudley, West Midlands, DY1 2HQ. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. We saw much support for the trust, both from the public and from the local health economy. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. the service is performing well and meeting our expectations. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. We spoke with 22 members of staff of various roles and grades. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection.

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