It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Record any serial numbers or unique codes. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. However, for large packages and certain types of express service, UPS is the cheaper . In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Sucks!! By ARTHUR WRIGHT. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de What would you do? Read the feedback other have left for the person. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. FedEx. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Things like this happen. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Visit the nearest USPS location and fill out a request form. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Or just take back the item. 09-10-2020 Along with photographing everything, try to record any identifying details about the item. 26-05-2020 Should I try to see if it was mixed up with another package? Thanks for the policy violation on your part eBay. This sounds exactly like the issue Im having! There are two occasions in the tracking updates that says it was rerouted due to processing error. 2) Buyer most likely will open SNAD return request. If you get the item back as a buyer you have the option to relist and recoup your outlay. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Or is it possible it was mixed up with a different package? did said person say they woud send you the motorcycle and the title and then you would have to pay? If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I manufacture them myself and sell for only one price. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. This months episode of the eBay Seller Spotlight podcast is live! On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Seller deleted listing immediately after purchase? But obviously I cant prove that. thanks to all for your help. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? If you've changed your mind about the item, check with the seller to see if they'll accept your return. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Dispute the refund. Choose "have us call you", that's the best option these days. It sucks. That has happened to me. Poshmark Listing Not Found After Purchase - The-keratin.de When a buyer wants to return an item and be issued a refund, here is what you do first. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Only first-class mail can be certified. I will report this to the post master. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Report a buyer if you think they have acted illegally or fraudulently here. There's usually another new label then. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. The item ordered was a coil of hook & loop tape. Hey Im kind of new to mercari and Im really nervous. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Update 2: So my next step was to file claim with UPS. If you find an item on eBay that you think is fraudulent, report the listing directly. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I sold an item for $55 and they sent a return saying I didnt send the right item. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. You have to make them paying you off a better deal than the hassle you will continue causing for them. Please Help! There is no way to dispute a transaction once its finalized in this way. They sell fake goods and don't pay taxes. 05:49 AM Parcel comes back, buyer is less than helpful, I refund, get a neg. eBay is very aware that scams occur on the website. A buyer from Europe orders at item and pays for it. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. For things like graphics cards your best bet is to sell locally, all cash. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I told them to send it back to me and I'll give them a refund. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. I'm not sure where I stand on this now. I have no idea how to get on the phone with a live human being? Listen to this weeks podcast to hear sourcing methods from a seller! They aren't. A buyer happily purchases your item. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. . For more information kindly send . Never saw it in my life. Always think like a big retailer. They readily cooperate with law enforcement. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Do not do that. We had a top where it was returned with snot. There is undisclosed damage to the item. I also ask if you have me mixed up with another seller you've purchased from recently. Got my money back and a promise from eBay to better train their support staff -_-. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Solved: What to do when wrong item received, seller reques - The Disputes about the quality of the item are not billing errors. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. I have to take her to court! Plus get a receipt from USPS. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The thing to remember is that these slip up were t. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? USPS. The scammers will also ask for your PayPal email address. The final resort is to submit a missing mail search. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well - edited In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Go to usps site and fill out the mail fraud form. New replies are no longer allowed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ebay problems: Buyer opened a return and sent back a different item You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I take pics and and email amazon all the details of before and after and the condition it is come back - Press question mark to learn the rest of the keyboard shortcuts. Before you start your Missing Mail Search, you will want to double check the status of your package. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Privacy Policy. If the shipped item was sold for under $750, delivery notification is adequate proof. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. I have 100% seller feedback. They help the organizations to focus on the other parcels they have to deliver. It's so unfair to write eBay sellers off like a bunch of cheap scammers. The other thing that is suspect is their account was created the day they ordered the item. I know I have to send the refund regardless, right? Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I Sent An Ebay Buyer The Wrong Item - YouTube but it is really suspect that they created their eBay account the day they ordered my item. I swear. You purchased a specific quantity of an item, but received the wrong amount. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I guess it depends on whether the item they are sending back is worth paying the shipping on. The scammer will ask for the victims gift card number to use as payment. This scam is a new twist on the offer of overpayment. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. 03:21 PM. I really feel like I am not getting any protection from scammer buyers on eBay. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense The item's condition was misrepresented. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit I dont understand why he thought that she wouldnt notice? Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. 26-05-2020 If you play nice, they will just tell you that it's too bad and part of business. To get a refund from USPS, your eBay buyer can: Submit an e-form. Welcome to the Selling board! Buyers abusing "not as described" to force refund - PayPal Community A neighbor may have picked it up, so it is worth asking around before you contact USPS. e-bay couldnt give two hoots for sellers as long as they are making money. But at least it was worth somewhat close to what the item I sent them was worth. But the fact that she specifically took a photo of the top tells me it was meant for me. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. The buyer confused me with another seller. Both early political pieces. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Otherwise, you can also restart the laptop just by pressing the power button. It expressly says this in the PayPal Seller Protection terms. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. What's the return address? Create an account to follow your favorite communities and start taking part in conversations. The item is missing parts or features, and this was not disclosed. on Tip All items are made out of High Quality fabric. 09-10-2020 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. The buyer then tried to repeat that same scam several times. After completing the sale normally, the seller will post the package with the correct address but the wrong name. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. on Is there any point in doing that? Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I only sell local, mainly to avoid hassle. Either way eBay will make sure the buyer gets their money back right or wrong. I don't know what it actually takes for them to get banned. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. It is better to talk with them first before doing this. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Once they have the code, they disappear and make off with your gift card balance. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Say that the GSP mixed up the package, and sent somebody else's package to your buyer. 01:30 PM. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. But just the thought of it would scare a lot of scammers into stopping this shit. So it sucked having a negative mark on my account but it was the only thing I could do. I wanted to get some advice before I contacted, but I had planned to, yes. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I once again immediately had them call me to dispute this. I'll have to ask her what she sees different because I know it's the same. Powered by Discourse, best viewed with JavaScript enabled. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. But so far no response from buyer. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself.

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