Pennsylvania Buy sports, concert and theatre tickets on StubHub! North Carolina 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. A few days later I'm only paid out for 1 set of tickets. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews And the exact same seats they re listed and sold for a different amount sold and the payout. DoNotPay doesnt care about that. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Click on any of the links and there is a private message link on the moderators page They can assist you. StubHub issuing refunds for events canceled due to COVID - The Enquirer StubHub also has live chat operating 24/7. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Did you find it helpful? Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Supervisor " would NOT SPEAK WITH ME. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You will enter your community username and new password and done! Perhaps Its Time to Switch to Something Other Than StubHub. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Support : StubHub Click or tap See actions and select Make changes. Contact us United States and Canada. I was a no show due to a soft water flooding of o We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Your refund will be processed to the payment method used at the original time of purchase. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e What do you mean Dming the moderators? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We will process the refund to your original payment method within 5 days. All Rights Reserved. Find contact information here. The corporate office phone number is 415-222-8400. Thanks SO much! In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Great help!!! If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). An email might never be responded to, and the same goes for phone calls. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Just log into your DoNotPay account using any. They're upset StubHub is refusing to . Had a concert canceled because of COVID-19? You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. There you will see your canceled event credit along with a link to request a refund instead. If your payment is pending, well cancel the payment. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. JEVAR IS WHO HANDLED MY CALL. How do I complain to StubHub? Ticket buyers and sellers say StubHub owes them after widespread event Many companies featured on Money advertise with us. Having difficulty navigating this. All you need to do is follow these short steps below: Voil! This watermark prevents others from copying them. To reach Customer Support call 1-866-788-2482. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Combined with viagogo, we now span 90+ countries around the world. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. 7 calle 1, Suite 204 Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. New York Customerscomplained to the media andfiled lawsuits. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. After this experience, I'll take my business elsewhere. They may sell them for more or less than face value. Ohio Attorney. StubHub is also required to process any refund requests it receives going forward for the events at issue. Please note that, for canceled events, no . does that mean nothing now because the compant wants to keep their pockets full of now stolen money? StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. All Rights Reserved. You have lost a customer for life! please contact StubHub US Customer Service at 1.866. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. We have a great help article here which provides the steps to list these Mobile Transfer tickets. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Click here to explore your options! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I was only given the option of the credit and the event was in CA. From everything weve seen, the StubHub customer support is quite thin, to say the least. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Refunding tickets to a cancelled event - stubhub.community Reply anytime to let us know how we can improve. You can reach the corporate office at 415-222-8400. 0. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Registered users: Log in to your StubHub account. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Refund for Foo Fighters tickets? - StubHub Community on 2/28 at 3:05PM The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Have a StubHub question? Offers may be subject to change without notice. Reach out to customer service representatives via social media, Call the event organizer and state your case. on 2/28 at 12:51PM Sorry we couldn't be helpful. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . What Is Public Liability Insurance For A Wedding? In other words, when it can be too late to get a refund. The company does have something they term FanProtect Guarantee in its User Agreement. Solved: Refunds - StubHub Community Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Ads by Money. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The clause is designed to protect both buyers and sellers. See detailed StubHub customer service rankings, employee comments and much more from our sister site. This material may not be published, broadcast, rewritten, or redistributed. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. To reach customer support call 1-866-788-2482 Find contact information here. Georgia For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . New Yorkers, however, are in luck. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. How do I contact StubHub for a refund? There's a class action lawsuit against StubHub from other customers who want a refund too. Purchased 2 NFL tickets on StubHub. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Otherwise you will receive a voucher for 120% of your purchase price. How to Contact StubHub for fraudulent tickets. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. 1.866.788.2482. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. The seller would net $85.. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you feel like StubHub cheated you, you could take action against them. / What happens when an event is canceled. StubHub is a marketplace where fans buy from and sell tickets to one another. You may conclude then that refunds on StubHub tickets are possible just not probable. Review the StubHub return and refund policy at ReturnsAndRefunds.com. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Sellers . Bradley R. Hightower. Learn more about how we make money. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! 6:00 AM - 7:00 PM PT weekends. Who do I contact? Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Check out the table below to see the best alternatives to StubHub. What happens when an event is canceled? : StubHub Yes The company prides itself on being a Fan-to-Fan service. The clause is designed to protect both buyers and sellers. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. They showed my same seats that they cancelled sold and the payout. You already know that. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Colorado: 8,688 customers due $3,120,442 in refunds. How to Get a Refund from StubHub - Christian Small People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Illinois For example, even though they promise the return of money for canceled events, it can happen that youll only be. Use of this website signifies your agreement to our. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. There Application crashes. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. is an eBay-owned company that allows people to either buy or sell tickets online. Buy sports, concert and theater tickets on StubHub! They are printed with duplicate. How long do StubHub refunds take? - AdvertisingRow.com All rights reserved. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners.

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