qantas group risk management policy

"I don't work for a tea and coffee company. *Subject to a dividend being declared by the Board. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. Over six years he helped grow the airlines network across six continents. click here. In FY22, we updated this analysis to reference updated climate data, developments in the business, progress in technology and fuel availability as well as regulatory changes. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. Qantas Group Corporate Information | Qantas AU endstream endobj 149 0 obj <>/Metadata 17 0 R/Pages 146 0 R/StructTreeRoot 31 0 R/Type/Catalog>> endobj 150 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 841.89 595.276]/Type/Page>> endobj 151 0 obj <>stream Strengthening our Code of Conduct and Ethics and Business Practices Document to communicate our human rights commitments and responsibilities, including explicitly prohibiting child labour and forced, bonded or compulsory labour or any other form of modern slavery in our operations and supply chains. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. PDF Qantas Airways Limited Safety, Health, Environment & Security Committee We are committed to managing the risks that come with a volatile environment by strengthening business resilience and building an agile, adaptive culture - giving us the foundations for sustainable performance in all market conditions. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. The Whistleblower Policy [PDF]outlines the operation of the Qantas Whistleblower program including what qualifies as a Disclosable Matter, detail regarding how Qualifying Disclosures can be made, who qualifies as a Disclosing Person and who the Eligible Recipients for Qualifying Disclosures are. 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Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. After three years and $7 billion in statutory losses due to the pandemic, the Qantas Group has returned to profit with a record result for the first half of FY23. Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. This amendment provides the Group with an additional level of verification in line with our voluntary commitments under the UNGPs, while at the same time upholding our position that the Australian Government is best placed to make decisions on the legal status of people seeking asylum in Australia. Scope The global nature of our business means that we interact with government and their agencies across the regions and countries in which we operate. The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. For example, the Qantas Airline may end reducing its business international operations. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. We believe in showcasing Australian success on the world stage and, in turn, inspiring the next generation of Australians to aspire to great things. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". Opens in new window. Opens in a new window Our approach to risk management starts with our first priority: the safety of our customers and employees. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our Group Climate Action Plan (PDF) in 2022. With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. PDF Operating Responsibly and Transparently - Qantas Com , 2016). The Audit Committee, at least annually, reviews Qantas Managements establishment and operation of an enterprise-wide risk management system. Qantas Investors | Sustainability and governance The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. All of this gives us confidence as we invest for growth and future success. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. We continually review the criteria we use to identify and assess supplier risk to ensure our methodology is reflective of the shifting global environment. Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. Management Committee and the Board of Directors, for the purpose of assessing the performance of the Qantas Group. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. Gattinoni Business Travel expands footprint following acquisition. Learn more aboutInclusion and Diversity. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Safety and Health Policy; and 10. We hedge fuel and foreign exchange to protect against material adverse movements not to beat market prices. Pilot Keith Marriott retired in 2020 after a career flying planes for Qantas that spanned 36 years. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. The increase of increase is evident from the fact oil prices a prone to fluctuation all over the world(Sky News. He is a member of the Institute of Chartered Accountants in England and Wales. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. View the highlights from the latest and previous Full Year Results announcements. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. Opens in a new window We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. He has also been a press secretary and senior political adviser to various Australian political leaders and Ministers and worked as a journalist in newspapers and television in Australia, the US and UK. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. "So, what should have gone in the front, went in the back. "It's been prepared to take every angle under the act. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. We're committed to reducing our emissions in line with the Paris Climate Agreement to limit warming to well below 2C above pre-industrial levels, and pursuing efforts to limit the temperature increase to 1.5C above pre-industrial levels. Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. Alan Joyce has been Chief Executive Officer and Managing Director of Qantas since November 2008. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission They feared the holes were moving closer together. Photo: Qantas News Room. The S&P/ASX 200 Index (ASX: XJO) airline stock closed yesterday trading for $6.28 per share. Mr Finch leads a team that is responsible for the management of legal, governance, compliance and business integrity, safety, security and internal audit risk across the Qantas Group. They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. Sustainability Portal The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. has shaped our commitment to create work and training opportunities for Aboriginal and Torres Strait Islander people, build Indigenous supply chains and tell the stories of the First Australians. The Board adopted its Board Charter (PDF) on 1 September 2003. Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. Our Supply Chain Assurance program, launched in FY18, has a clear focus on six key risk areas: This program helps us understand how our suppliers are producing the goods and services we pay them for, and to make sure they comply with Qantas'Supplier Requirements (PDF). Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. Using this risk-based approach, we may also deliver training to contractors, agents or persons who may act on our behalf. Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. Qantas hiring Regional Financial Controller - Asia in Singapore If you don't comply with what we want, we'll find someone else that will.". Qantas Fatigue Risk Management Plan Approved For 20 Hour Plus Flights Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines *Please note, applicants must have unrestricted working rights to live and work in the USA. Qantas hiring Duty Airport Manager, New York JFK in New York City Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. Qantas staff fear the airline's stellar safety reputation is at risk as pressure from management mounts. Qantas has made several changes to its management team - including a contender to replace CEO Alan Joyce following rumours about a possible retirement at the end of this year. The findings showed Qantas had similar instances to the national workplace averages but we want the Qantas Group to be significantly better than this. 2 0 obj "We're working longer hours. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. Group Finance Policy; 7. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. Live news: Lufthansa doubles revenues as air travel rebounds The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. If there is a medical emergency, I'm required to run towards it and render all help required," Matthew Allsop said. It is designed to identify, assess, monitor and manage risk. Board & Committee Charters - Crown Resorts Compliance measures are used as a tool to address identified risks. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. We monitor global developments in governance, laws and business practices, and work collaboratively across our global footprint to ensure we continue to meet these standards. Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. He has over 35 years experience in aviation across a variety of roles, including six years as Chief Financial Officer for Qantas International and 12 years managing regional arm, QantasLink. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. Policies Policies Find the information you need to service your customers with ease. Olivia is also on the Board of UNICEF Australia. To find out more about our hedging policy and treasury risk management, see our He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. Its constant refrain is that it does what it needs to do to meet its business objectives, compete in a tough market, and remain viable. The Board has overall responsibility for the governance of risks. Secure Your Legacy. Among other roles in business and the community, Mr Joyce is a Director of the Business Council of Australia and member of the Male Champions of Change. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. Our services include term papers, research papers, book reviews, homework assignments, dissertations, assignments, business papers, and thesis papers. You'll facilitate risk workshops for strategic projects/initiatives and business as usual activities as required. click here. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. hereOpens in new window He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. Risk Management Policy - Timaru District Council m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 :`lw In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI We provide high-quality papers covering a wide range of services. As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. This process is designed to identify, assess, monitor and manage all business risks, including strategic, operational, financial, and compliance risk. Tip Sheets give additional guidance on specific topics: Policy and Procedure . stream better managing the behaviour of customers. |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx Likewise, bullying or any form of occupational violence in the workplace is not tolerated. We also report our findings in the Qantas Group Annual Review. In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. "Bags aren't making aircraft on time. Security Policy. click here. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. Where we identify an adverse impact that we may have caused, contributed to or be directly linked, we adopt a consultative and measured approach to identify appropriate response options and take action consistent with the guidance provided under the UNGPs. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. However, a Qantas spokesperson told Simple . I work in a safety environment, on a heavy piece of machinery. To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler.