Your satisfaction is very important. Deplorable behavior by Dr. Carrie Jaffe. Products used:I signed up for a virtual office space. How to stop regus from harassing me? Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Advice STAY AWAY, Products used:Virtual office Regus Luton have a very devious way to prevent full deposit return. I would like to request you to cancel my membership with you kindly. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. How do you update your credit card details? When I called the number to sort things out, the number was disconnected. 0 Why? It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Meet in any city. Requesting your refund is easy. Today Sandra replied to my messages on both message boards and via email. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. There are lots of better places out there which are cheaper and better, Hi, Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. how to cancel regus membership/account? i made an account a day ago and i tried contacting them to cancel my account. Get A Quote. However they denied my request, insisting that I had to pay for another month of service. They are so disorganized that they are billing for both accounts. It is a scam. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Make it brief, not elaborate. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. There is non existent customer service department. If your home club is closed, please contact our member services department. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Our membership options give you the flexibility to choose how, when, and where you work. The temperatures in our office are 31 degrees and up everyday for the last few months. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Kind regards, Access thousands of business lounges across the world simply turn up and get to work. We may have received incorrect data. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. GO LITERALLY ANYWHERE ELSE. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Most, if not all, companies have an internal collections department or utilize a third party. In case, there is any cancellation fee or refund, make sure to include the same in the. Oh yes. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. I have had no regrets having my office here and am committed to staying with them. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Also they thretaten u with debt collector and give all ur personal data for them. Then makes an excuse! they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Stay away!! You're going to be billed for an entire year. Transparency is very important to us, and all services can be opted in/out through your online account. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Compare them below and choose the right one for your business. Here is a simple format for writing this letter , To, What actually are you reasons? Or you can upgrade at any time. What steps can we take to get out of this contract and prevent them from suing us for the rental? Besides, the facilities provided by you are also impeccable. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Find another option. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. We understand that you'd have appreciated greater notice. Best regards,Michelle Spire. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Our invoices are due on the payment date that is displayed on them. Here are 8 tips for writing great reviews. Lorraine Brule And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Regus offers flexible, high-quality and relatively inexpensive office space. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. AvenueErie Rhode Island 24975. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Hi Hongxu, Assistant Global Customer Service at Regus. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel There is high turnover with their reception staff and they have terrible customer service. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. So I assumed the purchase transaction failed and chose a different vendor. And that`s not the case. Global Customer Service at Spaces. There are only a few participating lounges in Australia, and many are closed temporarily. Dont know how many days youll need? Do not do business with this company. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. I have no complaints regarding your club and the facilities. Just terrible management at Regus. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. It seems the discounted GBP payment option is no longer available payment is now US27. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. If you sign up on monthly then it should remain on a monthly plan. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Best wishes, First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. This company responds to reviews on average within 3 days. Using Solstice Conference to link video call to the equipment in a meeting room. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Such companies should not exist. Give your team a place to focus, thrive, and grow, while we take care of all the details. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. He shares his travels under, The dragonpass offer from Regis is still valid. 2.3.2. Lorraine Brule However, we also have a business to run and cannot cancel signed agreements. The complaint has been investigated and resolved to the customer's satisfaction. Let's find the right workspace for you. We use cookies to improve your experience and deliver personalised content. This is not the case. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Regards, Can I roll any unused coworking and office days into the next month? Mailforwarding, Hi Martin, Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. So I had the opposite problem. {Contact Details}. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Does your user agreement specify proper reasons to cancel? As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. 2.3. This will ensure the agreement ends at the end of the agreed term and will not renew further. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Office Space and Coworking prices are per person per month and are dependent on inventory availability. 205 0 obj <>stream An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. You will regret signing with Regus. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Just happened to me when I signed up. This should not come as a surprise to any customer. Unrivalled workspace. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Kind regards, Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Transparency is very important in everything that we do. We use dedicated people and clever technology to safeguard our platform. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. It should have been very easy to secure me as an advocate for the company. This will take you to the "End Your Amazon Prime Membership" page. Its an automated process. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. We are a seasonal business and up until this year it worked for us. In April of 2021, I tried to set up a virtual office with Regus. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts if so what was their response. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Service 110 Value 107 Shipping 48 Event rooms, boardrooms, training rooms, and more. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. In the next paragraph, you should ask the authority for confirmation of cancellation. Read this thread and my post on what to do to defend yourself And if you don't pay up they'll try to ruin your credit. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you, However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Just drop in to a location of your choice whenever you need a place to work. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. I would recommend that anyone considering using this company to think again! We had to request our retainer (deposit) of over $6000 at the end of our lease. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! And they do not have to provide any notice to you at all. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Why have me sign a contract if you aren't going to keep your word? From,Hedy GreeneAp. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. 2.3.2. As you did not process this correctly, the agreement continued an additional month. Only pay for the services you need and access workspaces when required. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Same here. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Your email address will not be published. No staff available for contacting on the event day. Not most people, I bet. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Have anyone walk away from regus hidden automatic renewal. Disgusting behaviour. Has anyone successfully gotten out of a lease with regus? No refund/credit if less than 5 days. Assistant Global Customer Service at Regus. Please fill in your details and a member of our team will contact you shortly. Who has the free mental bandwidth to keep track? Go anywhere but here, Hi Eric, thanks for reaching out. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Your days must be used within the month they are allocated. Then get in touch with our team to make your next move. Sometimes they don't see my payments and kick me out of the system. The answer is: it depends who you ask. We apologise if for any reason you didnt receive these reminders. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. It was a nice experience with the club. No one would contact me over the phone. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. 1. You can call, but they don't know what's going on and have little to no authority to fix the issue. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I would love the opportunity to help further but havent been able to identify your account. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Not only they refuse to return my deposits they also threaten me with lawsuit Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Find out how we combat fake reviews. I cannot wait to advise every person that I can against engaging with this organization. Your termination will be automatically confirmed by email. As far as the payment is concerned, it has been made in full. I paid for the service up until that point. this is absolutely gross and scam. Global Customer Service at Regus. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. I have now joined acquire and Regus. Update: a big thanks to the Luton branch who actually decided to look into my account further. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Michelle Spire Your language and other settings can be amended through your online account i. E., myregus.com. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. She said it reverts to a month-to-month, but to review the Membership Agreement. they charged me twice and theyre being difficult.. please help. This is a very unprofessional way of handling the situation as this concerns health and safety. My expressed intention was to rent space for 1 month and for a quoted price of $650. same goes with debt collector from malaysia that emailed me abt 3 months ago. Please note that depending on your email provider it may take a few minutes . Their automated system was charging me for a service their system just added to my account. Avoid at all costs. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. They signed me up for things that I didn't ask for - didn't realize it in the fine print. They will respond to your inquiry as soon as possible. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. The additional increase in your monthly fee is due to the annual indexation.

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