5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then, call PG&E at 1-800-743-5000. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. That person will tell you who the city's contact is in the Comcast governmental affairs office. Full special report: Alex Murdaugh found guilty in murders of wife and son Contact Comcast and let them know of the down landline problem. I have a downed line in my front yard. I am extremely frustrated this issue has not been of the upmost importance to your company. I can't get into my property because the line is blocking the drive way. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Who removes tree branches resting on utility cables in easement? A recent storm brought down a tree which took down one of the above ground cables by my house. It may be used in setting the FCC's priorities for regulating companies like Comcast. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. We have made changes to keep employees safe so response and call times may be longer than usual. How to File a Complaint Against Comcast - Your Options - FairShake Scan this QR code to download the app now. How do I report this? Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Press question mark to learn the rest of the keyboard shortcuts. Sound the horn, roll down your window and call for help. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. How do I report down a cable line? Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. With our new Xfinity support chat, you do not need to input the name of a person. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. If you absolutely need to have it removed, consult with an electrician before doing so. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. We ask for direct messages because we can't post personal information in public. How to Report an Issue Online Visit xfinity.com/xfinityassistant. the chances of Comcast having their act together enough to even . Id give them a ring. Stay at least 35ft away from any downed wires during cleanup and other activities. Payments are posted to your account after 5:30 p.m. on the day they are received. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. . Report unburied cables, exposed wires, or downed lines - AT&T Type your message in the text area near the bottom of the window. A woman in Huntington says she contacted Comcast several times about a line. Report it as a hazard to your local PD, maybe they have a better contact. Some utility companies mark or paint their lines. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Call 911, which will get the FD out to asses the wire (s). Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. To qualify for the credit, customers must: 1. I called on 7/20/21 to report this issue and no-one has been to fix the wires. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) We've had a downed wire touching our building for about two months at this point. Hope this helps you out. Do what's best for your business. Whenever there is an outage, your first step is to report it via email or twitter. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Service Status Center | Comcast Business I am a bot, and this action was performed automatically. How do I get Comcast to fix a cable line? - MetaFilter It is to be expected when weather conditions are severe. ASA, ABA, Adherence). They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Hope this helps you out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. -ATTU-verseCare. Privacy Policy. Why is my Xfinity Cable box stuck on boot? I have a downed wire in the middle of the street. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. To confirm, are the wires in question still low-hanging by chance? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How to report a down or damaged CenturyLink line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. I think it may be the original phone line. and our DO NOT TOUCH downed lines or anything they are touching. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. https://corporate.comcast.com/stories/meet-our-digital-care-team. Thanks! Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Archived post. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. How to stay in touch with Verizon during an emergency First Call 9-1-1. You can also request a call at a time that fits your schedule. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Let us know. Our community is your official source on Reddit for help with Xfinity services. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? For immediate assistance, check out the Xfinity Assistant. Comcast Xfinity problems in the last 24 hours. If you have questions about your services, we're here to answer them. . I suspect it's an old wire). Tips in case of an outage What if my power is out? Call BGE at 1-877-778-2222 to report any downed electrical lines. 1 6 Voting closed 14. Can you direct message us your name and address, please? How do I know if my home is wired for Comcast? Make the report to that person.. Report an Outage | PECO - An Exelon Company - PECO Energy Company Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. We have all the tools to help with your cable line and make sure it gets taken care of. Asking on behalf of my place of business. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Hello @user_300363 and thank you! Please contact the moderators of this subreddit if you have any questions or concerns. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. how do i report a downed comcast line? - perfumexo.com How do I report an above ground cable down? That's not what we want to see! Click Continue. You can email the site owner to let them know you were blocked. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Please send us a PM with your first and last name, as well as house numbers to your service address. BBC - Wikipedia Thanks. I hope youre having a great week so far! What to do if you see a downed power line - Pacific Gas and Electric Enter another ZIP to see info from a different area. I would like to report down wires in my back yard for the second time. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Cookie Notice You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Comcast Xfinity Outage Report Is The Service Down? It's not the power line and I don't think it's the regular cable either because there's no service outage. Call 800.288.2020 . Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Contact Us | Comcast Business Support Jul 2007 - Sep 20169 years 3 months. Emails sent with an attachment cannot be processed. Our team can help get that line raised. Yes, Comcast will come to your house to install the cable lines and equipment to your home. 115.124.120.233 Then, call PG&E at 1-800-743-5000. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. How to Report an Issue Online Visit xfinity.com/xfinityassistant. ET. Question: Does Comcast Hve To Repair A Cut Cable Line A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Reporting A Downed Dangerous Pole | AT&T Community Forums You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. A recent storm brought down a tree which took down one of the above ground cables by my house. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Press Enter to send it. Say "No account." Usually 911 dispatch has unlisted numbers for utilities. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Responsible . Emergencies and Safety | Consumers Energy Our team can assist with getting those downed wires raised. 1. Contact Us - Customer Service Phone Numbers & Chat | Frontier how to report downed wires | Xfinity Community Forum ARA - Utility Regulation - Houston Comcast Xfinity Outage Map. Thanks. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Can you please send us a Modmail message with your first and last name and full address? I don't have AT&T, or a landline. Immediately Call Emergency Services. The tubing will start to shrink almost right away. Search accounts based on account number, or chat online. If you have questions about your services, we're here to answer them. Sky News is distributed via an English-language radio news service, and through online channels. Companies respond better when others are watching. A coaxial cable is capable of carrying current. Call 800.288.2020. Woman battles Comcast over downed line - WSAZ Thank you so much for contacting our Xfinity Support Team over Reddit. A: Cable and phone wires dont carry current, so its safe to remove them. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I hate to hear this has been your experience and would love to investigate this for you! I am a bot, and this action was performed automatically. Find an Xfinity Location Check the status and hours of locations near you. An official employee, such as myself or whoever is first available, will respond. Xfinity Outages | CableTV.com how do i report a downed comcast line? - tourdefat.com Its important that you dont exit the vehicle unless youre in imminent danger. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Click to reveal Call 9-1-1 immediately to report a fallen power line. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Thanks! Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Stay put and call 911. Who Do I Contact About Downed Phone Line In My Backyard? There appears to be no other way to contact comcast/xfinity. Thank you! Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Create an account to follow your favorite communities and start taking part in conversations. I also appreciate you taking a moment out of your day to reach back out to our team! Contact Us | Comcast Business Support Comcast: Cable wires are hanging very low across our - GetHuman First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. . Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Create an account to follow your favorite communities and start taking part in conversations. Jacksonville, Florida Area. Ask for the Comcast liason. How does cable internet get to your house? Hello @ryanray.rr81 and thank you! If you have questions about your services, we're here to answer them. It's not the power line and I don't think it's the regular cable either because there's no service outage. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. 5. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Asking on behalf of my place of business. Filing a report of a low hanging cable? - Google Groups Who is responsible for cable line from pole to house? A drop-down list appears. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Exposed Line/ Wire - How To Report & Things To Know From AT&T Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Our community is your official source on Reddit for help with Xfinity services. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Please contact the moderators of this subreddit if you have any questions or concerns. The channel and its live streaming world news is available . Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Reporting this to comcast seems to be a problem. Then, call PG&E at 1-800-743-5000. How do I report a downed telephone line? | AT&T Community Forums Welcome to the Xfinity community! Downed Power Line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Genius. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. I am a bot, and this action was performed automatically. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Welcome to the Xfinity community! A drop-down list appears. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Report downed power lines at 713-207-2222. This website is using a security service to protect itself from online attacks. The easement at my back property line has poles with electric and utility lines. Connectivity and managing Your Comcast Business network. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Where or how can I report this? We can assist you with getting a ticket opened to let our amazing local team know. Talk to Us. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. An official employee, such as myself or whoever is first available, will respond. Report Issues with Your Xfinity Services - Xfinity Support Wires down in your yard: Who is responsible? - ABC27 We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Marion County officials report storm has passed leaving widespread wind Please help before someone gets hurt. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Here is a list of frequently requested telephone numbers: Cable. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Press question mark to learn the rest of the keyboard shortcuts. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I have a downed wire in the middle of the street. You can contact 811 to get utility lines marked. Your IP: Let us give you a call as soon as an agent is available. Verizon Business customers. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Never touch a downed overhead electrical line. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. New comments cannot be posted and votes cannot be cast. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit How Do I Report a Problem with My Comcast Landline? - GetHuman Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Should you experience further issues, please create a new post. How do I talk to a real person at Comcast? Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Choose the option that best describes your situation. How to report a downed wire if I'm not a customer? Call 800.288.2020 and select Repair. Then it thanks me for signing in. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Step 1: Inquiry. Click the "New message" (pencil and paper) icon, 3. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Verizon Customer Service - Contact Us | Verizon Help Center and Support Where on your property are the lines down on and would you consider them a safety hazard as of now? I explained this to the rep when I called to cancel. We have made changes to keep employees safe so response and call times may be longer than usual. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Xfinity Status Center - Check for Service Outages In Your Area Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. It has been severed months ago and left hanging. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. If you are experiencing problems with Comcast Xfinity, please submit a report below. Then Call Us. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. The ground around your car may be energized. Xfinity Customer Service - Contact Us 2 1 RR ryanray.rr81 Visitor 2 Messages It's a hazard to pedestrians and vehicles! Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Thank you for bringing this issue to our attention. You can report an issue by going to the Xfinity Status Center. We have made changes to keep employees safe so response and call times may be longer than usual. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. What to expect: Your complaint will be posted online in a public database. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Stay at least 10 feet away from the wire and secure the area to keep others away, too. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.)
how do i report a downed comcast line?